Perez, Eduardo <br/><br/>
Simplified process improvement: The art of process improvement decoded into 5 simple steps /  
Eduardo Perez 
 - 1ra Ed 
 - , us  Logical Language Books  2017 
 - 143 P. 
<br/><br/> Case study 1: automating the most common tasks for efficiency gains.-- Fact aggregation.-- Manufacturing principles applied to a non manufacturing enviroment to boost quality morale, and customer experience.-- Meticulous planning.-- Creating transparency of pertinent information for quick response to qualily issues.-- Methodical pitch.-- Process sequence restructuring for increased capacity and improved customer experience.- 
<br/><br/><label>ISBN: </label>9780999458006 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ADMINISTRACION-NEGOCIOS-IMPACTO-CLIENTE.-
<br/><br/><label>Dewey Class. No.: </label>658.51  / P474s