TY  - GEN
AU  - Perez,Eduardo
TI  - Simplified process improvement: The art of process improvement decoded into 5 simple steps / 
SN  - 9780999458006
U1  - 658.51 
PY  - 2017///
CY  - , us
PB  - Logical Language Books
KW  - ADMINISTRACION-NEGOCIOS-IMPACTO-CLIENTE.-
N2  - Case study 1: automating the most common tasks for efficiency gains.-- Fact aggregation.-- Manufacturing principles applied to a non manufacturing enviroment to boost quality morale, and customer experience.-- Meticulous planning.-- Creating transparency of pertinent information for quick response to qualily issues.-- Methodical pitch.-- Process sequence restructuring for increased capacity and improved customer experience.-
ER  -