The power business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability. / Susan Page

The roadmap: learning how to navigate.-- Develop the process inventory: identifying and proritizing the process list.-- Establish the foudation: avoiding scope creep.-- Draw the process map: Flowcharting and documenting.-- Estimate time and cost and verify the process map: introducing process and cycle time and gaining buy in.-- Apply improvement techiques challenging everything.-- Create internal controls, tools, and metrics: making it real.-- Test and rework making sure it works.-- Implement the change preparing the organization.-- Drive continous improvement: embracing the new mindest.--